Refund and Returns Policy

Effective Date: November 28, 2024

Thank you for shopping with stationeryvip! We want you to be fully satisfied with your purchase, and our Refund and Returns Policy is designed to ensure a smooth and easy return process if you are not completely happy with your order.

1. Return Eligibility

You may return an item if it meets the following criteria:

  • The item is unused, in its original condition, and in the original packaging.
  • You initiate the return within 30 days of receiving your order.
  • The item is not a final sale, clearance, or personalized product.

2. How to Return an Item

To return an item, please follow these steps:

  • Step 1: Contact our customer service team at info@stationeryvip.click to request a return authorization. Please include your order number and the reason for the return.
  • Step 2: Once your return request is approved, you will receive instructions on how to return the item.
  • Step 3: Pack the item securely in its original packaging, ensuring that all tags, instructions, and accessories are included.
  • Step 4: Ship the return item to the address provided by our customer service team. You are responsible for the return shipping costs, unless the return is due to an error on our part.

3. Refunds and Exchanges

Once we receive and inspect your returned item, we will process your refund or exchange:

  • Refund: If the return is approved, your refund will be issued to the original payment method used during the purchase. Refunds typically take 5-10 business days to appear in your account, depending on your payment provider.
  • Exchange: If you prefer to exchange an item for a different product, please let us know when you request your return. Exchanges are subject to product availability.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@stationeryvip.click. We will assist you with a replacement or full refund, including return shipping at no additional cost. Please provide clear photos of the damage or defect to help us resolve the issue quickly.

5. Non-Returnable Items

Certain items are non-returnable, including:

  • Personalized products (e.g., engraved pens or custom notebooks)
  • Final sale or clearance items
  • Gift cards

6. Late Returns

If you return an item after the 30-day return window, we may be unable to process a refund or exchange. Please contact our customer service team as soon as possible to discuss your options.

7. Customer Satisfaction Guarantee

We are committed to ensuring your satisfaction. If you are not satisfied with your purchase for any reason, please contact us so we can assist you in resolving the issue.

8. Changes to This Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about our return procedures.