Sales Policy

Effective Date: November 28, 2024

Welcome to stationeryvip! We strive to provide you with a seamless shopping experience, from browsing our exclusive collection of luxury stationery to receiving your carefully packaged order. Our Sales Policy outlines our commitment to providing high-quality products and exceptional customer service.

1. Ordering Process

  • Product Availability: All products listed on our website are subject to availability. While we make every effort to ensure that the items in our store are in stock, some products may be temporarily out of stock due to high demand or supplier limitations. In the event that a product is unavailable, we will notify you as soon as possible and offer an alternative or a full refund.
  • Order Confirmation: After placing an order, you will receive an email confirmation. Please review your order details carefully. If you notice any errors, contact us immediately so we can make the necessary adjustments before your order is processed.
  • Payment: We accept a wide variety of secure payment methods, including credit and debit cards, PayPal, and other forms of online payment. Payment is processed immediately upon checkout to ensure quick order fulfillment. All prices are listed in USD, and any applicable taxes will be added at checkout.

2. Shipping Information

  • Shipping Methods: We offer several shipping options to meet your needs, including standard, expedited, and express shipping. Shipping costs vary depending on the size and weight of your order as well as your location.
  • Processing Time: Orders are typically processed within 1-2 business days. Please allow additional time during peak seasons such as holidays or sales events.
  • Delivery Time: Delivery times vary based on your chosen shipping method and destination. You will receive a tracking number once your order has shipped, allowing you to monitor its progress.
  • International Shipping: We offer international shipping to select countries. Shipping costs and delivery times will vary based on your location. Please note that customs fees or import duties may be applied by your country, and these charges are the responsibility of the customer.

3. Pricing and Taxes

  • Pricing: Prices are listed in USD and are subject to change without notice. We strive to keep our pricing competitive and offer regular promotions and discounts.
  • Sales Tax: Sales tax is applied to orders based on the shipping address and local tax laws. Tax will be calculated during checkout and added to the total price of your order.

4. Order Cancellations and Modifications

  • Order Cancellation: If you wish to cancel your order, please contact us immediately. Orders can be canceled as long as they have not been processed or shipped. Once an order has been shipped, it cannot be canceled, but you may return the item according to our Returns Policy.
  • Order Modifications: If you need to modify an order (e.g., change the shipping address, product quantity), contact us as soon as possible. We will do our best to accommodate any changes before the order is processed.

5. Discounts and Promotions

  • Coupon Codes: From time to time, we offer promotional codes that provide discounts on your purchase. Coupon codes can be applied at checkout, and discounts will be reflected in the final order total.
  • Sales and Offers: We offer regular sales, especially during seasonal events or holidays. Discounts and promotions cannot be combined unless explicitly stated in the terms of the offer.

6. Customer Service

We are dedicated to providing exceptional customer service. If you have any questions about your order, need assistance, or have concerns regarding our products, please do not hesitate to contact us at info@stationeryvip.click. Our customer support team is available during business hours and will respond to your inquiry as promptly as possible.